Website common problems
1. What's the function of this site?
OnHct is one of the world’s largest multilingual social platforms , on which people from different regions,with different culture backgrounds and different languages can have a better understanding of each other through internet . On OnHct you can register for free, upload photos, find friends, mood and comments, send messages and gifts, as well as vote for others. Of course, you can also upgrade to Senior membership or VIP membership to enjoy more functions.
2. How to join and register?
You can first visit (https://www.OnHct.com), then choose Language- Sign Up.
3. The price of joining us?
Registration and basic functions of gernal members is free. Price for senior member is 20 Gold/month, and VIP member is 199Gold/month. For more details, please see:VIP service –Upgrade.
4.Failed to register?
Please register correctly:
- Make sure your Email address is real and available.
- Your password should be more than 6 characters and contain letters or numbers only.
- Input your birthday.
-Input correct verification code.
- Select your gender&language.
5.Lost Password?
You can retrieve your password in the login page: Login - Forgot Password? - Just fill in your registered Email - Continue - retrieve your password.
6. Why should we fill in personal information and upload photos?
Personal information help to know each other and personal photos leave people a specific impression on the net. Absolutely, you have the right to decide whether to do. The experience tell us improving personal information attract others pay more attention to you, and your photos may increase your attention rate 10 times as many as before!
7.What is Gold on OnHct?
We offer Gold as a virtual currency for members in order to provide better services. You can buy the Gold in the website and get the appropriate services with it. There is no time limitation, refunded and monetary values of the Gold. It is forbidden to be transfer in private.
8.How to pay or recharge?
We now only offer PayPal for secure payment. Operation is as follows: Login – Recharge. If you have not got a PayPal account, you can choose PayPal-credit card for payment. All methods of payment are absolutely safe. We have no automatic memory and repeat charges procedures. If you have any further questions, please do not hesitate to contact us.
9.How to send message for free? How to translate message if I need?
If you want to send free messages without translation, you can choose "No translation". The number of free messages you can send every day depends on your member level. A male ordinary member can send 6 free messages every day. If you want to send more free messages, please upgrade to Senior Member or VIP. We can also provide translation services. Translation fees are calculated in gold coins ,1 Gold coin is required for every 100 characters.
10. How to Upgrade? Why upgrade to Senior Member or VIP?
You can login - Recharge - Upgrade – Select Upgrade item - Submit. Senior member and VIP belong to monthly subscription can enjoy more features. More details please see: Recharge – Upgrade.
11. How to remove account?
You have the right to remove your account. Please contact us by letters or with your registered Email. Then we will cancel your account and all the registration information. When your online level is high enough - Level 16, you can hide or your account without having to contact the administrator.
12.Report illegal members?
We strictly control the illegal and false members. If you find one, especially those who ask you pay to individuals, please contact us and let us know the user name and complaints. We will investigate and take measures as soon as possible. Any further questions, please do not hesitate to contact us. service@OnHct.com
Thank you!